They both were hospitable and never once made my requests seem like a burden. The pool service was clearly stretched thin (covid staffing, totally understandable), but there are definitely a few I wish to make mention of: Zanobe and Kody shined at the serenity pool with their attentiveness and genuine care/concern in regards to meeting my preferences (which was a challenge to say the least: mix of sun and shade, away from groups/children screaming).

She was prompt, courteous and genuinely interested in helping us/hearing how our experiences were. Anna, at concierge, helped coordinate multiple days of activities, even (patiently) assisting when plans had to be moved around. A few individuals listed below have also stood out so far. I wish I knew who was assigned our room: they really impressed us with their proactivity.

What attention to detail, brava to the housekeeping team. Housekeeping team was so very thoughtful with their daily service: I had unintentionally left coffee in the pot when heading to the pool for the day but came back to find not only was the pot/filter clean, but the coffee maker had been put back nicely and everything surrounding it was in order. Testing to get here was extremely stressful but once here, what a relief! Our room was cleaned nicely, daily: any dishes (intentionally or unintentionally) left behind were cleaned/put away, tea towels refolded and put back to their hanging position, obviously trash and dirty linen was picked up, water bottles in the fridge were refilled without asking, detergent/dryer sheets are provided so you can skip a trip to the store if you want to wash any clothes during your stay (love this!!), maui coffee was supplied in the kitchen (what a nice touch).

Montage kapalua bay general manager